PRIVACY POLICY
- Data Controller
Portugal Tours by Dreamkeeper
Licensed Tourism Operator – RNAAT No. 2326/2018
Rua Conceição Fernandes, 1140
4430-064 Vila Nova de Gaia, Portugal
Email: reservas@portugaltoursbydreamkeeper.com
Portugal Tours by Dreamkeeper is responsible for the processing of personal data collected through this website, in accordance with the General Data Protection Regulation (GDPR).
- Personal Data Collected
We may collect personal data when you:
- Contact us via forms, email, WhatsApp or phone
- Request information or a quotation
- Make or manage a booking
The data collected may include:
- Name
- Email address
- Telephone / WhatsApp number
- Information voluntarily provided by the client
We do not knowingly collect sensitive personal data.
- Purpose and Legal Basis of Processing
Personal data is processed exclusively for the following purposes:
- Responding to inquiries and requests
- Managing bookings and pre-contractual procedures
- Performing contractual obligations
- Legal, accounting and regulatory compliance
The legal basis for processing is:
- Consent of the data subject
- Performance of a contract or pre-contractual steps
- Compliance with legal obligations
- Data Retention
Personal data will be retained only for the period strictly necessary to fulfill the purposes for which it was collected or as required by applicable law.
- Data Sharing
Personal data may be shared only with:
- Payment service providers (such as Stripe or PayPal)
- Accounting, legal or administrative service providers
- Public authorities, when legally required
Portugal Tours by Dreamkeeper does not sell, rent or trade personal data to third parties.
- Data Subject Rights
Under applicable data protection law, you have the right to:
- Access your personal data
- Request rectification or erasure
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
Requests should be addressed to: reservas@portugaltoursbydreamkeeper.com
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).
- Cookies
This website may use essential cookies necessary for its operation and anonymous analytical purposes.
You may configure your browser settings to refuse cookies.
- External Links
This website may contain links to external websites. Portugal Tours by Dreamkeeper is not responsible for the privacy practices or content of such websites.
TERMS & CONDITIONS
- Legal Status and Licensing
Portugal Tours by Dreamkeeper is a duly licensed tourism operator in Portugal, registered under RNAAT No. 2326/2018, in accordance with Portuguese law and under the supervision of Turismo de Portugal, I.P.
The company operates in compliance with all legal, safety and insurance requirements applicable to tourism activities in Portugal.
- Health and Safety Measures
Portugal Tours by Dreamkeeper follows the health and safety guidelines issued by Turismo de Portugal and relevant national authorities.
The company was awarded the Clean & Safe Seal, confirming compliance with applicable hygiene, safety and public health measures at the time of certification.
While all reasonable precautions are taken, participation in tours involves inherent risks associated with travel and outdoor activities.
- Services
Portugal Tours by Dreamkeeper provides private and small group tours in Portugal.
Each program includes only the services explicitly described on the respective tour page. Any services not expressly mentioned are excluded.
- Insurance
All mandatory insurance coverage required by Portuguese law is in place.
The company is not responsible for loss, theft or damage to personal belongings left inside vehicles or during activities.
- Pick-Up Conditions
Pick-up locations and times are agreed in advance.
If a specific address is not accessible due to legal, safety or traffic restrictions, clients may be requested to proceed to a nearby, safe and legal meeting point. Traffic regulations must always be respected.
- Delays
Delays caused by traffic, weather conditions or unforeseen logistical constraints may occur.
Clients will be informed whenever possible. Such delays do not constitute grounds for cancellation or refund.
- Shared Experiences
Certain visits (such as wineries or boat cruises) may not be exclusive and may include other participants, unless explicitly stated otherwise in the program description.
- Payments, Cancellations and Refunds
- Bookings are confirmed upon receipt of 50% advance payment
- Cancellations made up to 7 days before the tour date are eligible for refund
- No-shows are non-refundable
- Rescheduling requests are subject to availability
Specific conditions may apply if agreed in writing in advance.
- Governing Law and Jurisdiction
These Terms & Conditions are governed by Portuguese law.
Any disputes arising from their interpretation or execution shall be submitted to the exclusive jurisdiction of the courts of Vila Nova de Gaia, Portugal.